FAQs

Click on the question to view the answer. If your question is not listed below, please email ssnap@rcplondon.ac.uk

1. What should I enter if I don’t know my patient’s postcode?
The patient's GP's postcode, if it is available to you, can be used as an alternative.
2. I've entered my patient’s postcode, but it is not coming up with a stroke unit.
This could be because:
  1. The postcode has been entered incorrectly – try again ensuring the postcode is entered in the relevant format from the following list:
    1. EN1 1BA would be ***_*** (3 characters, 1 space, 3 characters)
    2. N9 7AY would be **_*** (2 characters, 1 space, 3 characters)
    3. SW12 8AD would be ****_*** (4 characters, 1 space, 3 characters)
  2. The patient is not from London and should be repatriated to a hospital near their home following the usual process.
  3. The patient's home is new and the postcode has not yet been added to the lookup database. Enter the patient's GP's postcode as an alternative.
3. I work at a stroke unit and the details are incorrect. How do I get them changed?
Email the administrator at ssnap@rcplondon.ac.uk. The details will be changed within two working days of the request.
4. I need more help using this system. What can I do?
Email ssnap@rcplondon.ac.uk or if your request is urgent call the helpline on 020 3075 1318 or 020 3075 1383 (available 9.00am to 5.00pm, Monday to Friday).
5. What format should the postcode be in?
Please use the following format when entering postcodes:
  1. EN1 1BA would be ***_*** (3 characters, 1 space, 3 characters)
  2. N9 7AY would be **_*** (2 characters, 1 space, 3 characters)
  3. SW12 8AD would be ****_*** (4 characters, 1 space, 3 characters)
6. What about patients who are not from London?
Patients who are not from London should be repatriated to a hospital near their home following the usual process.